Tag Archives: Life

Familiarity

Yesterday, my wife asked me to visit a particular shop to pick up some special things on my way back home. So after my office I was at the shop with a friend of mine. After we finished our purchase and were returning to my car, my friend remarked, “you seem to know that shop keeper very well”

“What makes you think so?” I asked.

“The way you both were interacting; it seemed as though he knows you well”.

I am not a regular customer at the shop and was not really familiar with the shop keeper. But then I also realized that we were interacting as if we had known each other quite well.

Several, probably hundreds of, people visit the shop on a daily basis. How would a shop keeper remember them? It would really be tough. But a shop keeper definitely had to remember his key customers, because they make his business flourish. So he will need to some way of figuring out who were his regular customers. When one walks in to the shop, there is a moment when the shop keeper is looking for some signs of familiarity, like a friendly smile. If that’s there, he assumes that the person is a familiar customer and then behaves as though he knew him well. He is not faking but is really genuine. So all that one needs to do is offer that first sign of familiarity nothing like a genuine smile.

This was the explanation I gave my friend about this. I happened to be in a good mood that day and probably he had ‘mis-read’ my expression for familiarity.

But as I was writing this post, I was thinking about it again. Will it be possible that the people we meet at the street or office also have this problem? I decided to check it out at office. I walked around the office today with a smile (as genuine as possible) and to my surprise several people I happen to meet on the corridors reciprocated with a smile, a wish or many a times with a ‘how are you’. We must have crossed each other several times in the past, ignoring. But I think unconsciously everyone is looking for that first sign of ‘familiarity’.

This is perhaps an instinct built within us to differentiate between friends and enemies. But what’s also interesting is that everyone looks for that sign during an encounter. No wonder I have so many whom I do not like!

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Helplessness, Fear, Resistance and Stress

It is a common misapprehension that overworking leads to stress. While I agree that any demanding prolonged activity of the mind or body will lead to some sort of fatigue, I do not believe that this is what causes stress. Such a fatigue can be overcome (unless it is very prolonged and neglected) by breaks, some discipline in life or any activities that help you unwind.

What cause stress? When does it become a real serious issue? How do we know we are getting in to it? How do we overcome it? Here are some thoughts.

 Stress is caused by the mind and ego taking over an issue, typically in a relationship where there is some kind of hierarchy. A work place is a typical example; and that will be the focus here. Let’s see some common scenarios.

 To start with you have certain expectations on something or someone. You strongly believe that something needs to be done in a particular way and of course, you have your reasons.  Now you are asked by your boss to go ahead in a totally different way. You try to protest, but finally have to yield. This creates a conflict in the mind. The ego takes over and you feel wronged. You go ahead with the task but every mind your mind is churning out reasons why it wouldn’t work. Your ego really wants it to fail so that you can have your boss suffer for the wrong decision. Slowly the thought becomes obsessive. You wake up in the middle of the night and before you realize, the battle is already on in your mind. If you are a drinker or a smoker, you tend to over abuse, which aggravates the issue. You vent your frustration to your friends and they readily sympathize with you, which reinforces your feeling of misery. You don’t feel like going to office and secretly nurture a feeling of vengeance in not turning up for work. Before you realize, the stress catches up with your body and mind. And one fine day you wake up with a thumping heart and lump in your throat to realize that you lost the battle badly.

Look at another scenario. You are stuck in a situation where you are accountable but do not have power to solve it. A typical example from the Indian IT industry scenario is the role of a customer relationship manager. There is a fight going on between the customer and the offshore team and things have come in to a deadlock. There are big egos involved, which is obvious to you. But you cannot point this out. The management blames you for not resolving the issue. You are helpless and soon the stress gets it victim. The latter part of the story remains almost the same.

Another common scenario is responding to threat (not those obvious ones like – I will kill you, but those subtle ones). Typically many managers in India try to get work done by inducing subtle fear in the minds of team members. Your conscious mind may not realize this, but your subconscious mind reads the threat and you are preparing for a fight without realizing it. This also happens with intimidation – don’t try to act smart here, we know what to do. It leaves you badly hurt and because you cannot respond directly, you resort to playing those scripts in your mind.

In all the examples above, you can see helplessness, resistance and fear are common themes and I think our inability to deal with them gets us in to trouble. Sometimes we pull through, but to find us again in a fresh trap. It’s like a viral attack, every time the virus changes its structure and the body cannot find a permanent solution for it.

The trap is that we try to solve the issue always, and believe that everything will be peaceful after that. But the real problem is in our mind, which remains there as long as we understand.

So how do we tackle getting in to this mess? Here are some thoughts:

  • Speak out when needed. Even if it might be painful and your mind and ego will persuade you to avoid it.
  • Whatever be the case, if you cannot solve an issue and cannot escape from it, drop all your resistance and accept the situation
  • Don’t let issue based conflicts become people conflicts. Convey clearly to the person that you value him.
  • Seek help from someone whom you respect and who has a larger view of life. You are not helpless
  • If someone tries to instill fear in you, politely but firmly make it clear that you do not approve it
  • Do not respond emotionally to any issue, even if provoked. Stay calm not to feed the other person’s egoYour mind will tell you that the only way you can solve the issue is by getting out of the situation. Don’t believe this, unless you can really make that move. Otherwise, this creates a conditioning that makes you miserable.
  • Watch out for early signs, don’t neglect them. Typically the first symptoms are obsessive thoughts and disturbed sleep.
  • Finally, always have something that you really enjoy in life. May be a sports or some hobby, which will help you disconnect from the issue.

Escaping from such situations is not a long term solution, because you carry with you what really caused it – your mind and the ego. Stay firm and fight it out, and you have really learned something in your life.

Also Read:

  1. Surrender
  2. Why Cant we resolve our own issues by thinking?