Monthly Archives: December 2012

Mind and uncertainty

Over lunch today, my friend Dileep narrated to me an interesting incident.
Yesterday, he had been to a Cake Exhibition in Bangalore with his family. While he was standing in the queue for purchasing tickets, a board that said ‘Tender exact change’ caught his attention. The ticket was priced at 49 Rupees. He had two 1000 Rupee notes and one 500 Rupee note in his purse. He needed to buy 4 tickets, which would cost him 4X49 = 196 rupees. He would naturally would have given the 500 Rupee note for purchasing the tickets, which meant he had to get 304 Rupees back.

The board made irritated a bit when he thought of the 4 rupees. Was it something logical to expect everyone to carry exact change? Wasn’t the authorities responsible to keep enough change with them? Then he wondered whether they would give him the 4 rupees back or round the amount to 200 rupees. That would be very likely, but quite unfair. What was he supposed to do? Demand four rupees back? Will he look silly making a scene for just 4 rupees? He should make it clear that it was an issue of professional dealings and nothing to do with that insignificant amount…..

In no time his mind was caught up these thoughts going back and forth. The uncertainity was unbearable. Once at the ticket counter, he gave the 500 Rupee note and purchased 4 tickets. Unable to hold back any more, he asked the lady at the counter –‘Aren’t you going to give me the change’. ‘Yes’ she said and gave him four rupees back.

What a relief, the uncertainty that had gripped the mind for few long minutes suddenly ended.

It was only the today morning, when he checked his purse, did he realize that he had forgotten to collect the remaining 300 rupees at the counter yesterday. He was so caught up with the 4 rupees that everything else did not seem to matter.

Not that it was a goody story (at least for him), but I liked it immensely for the deep meaning. This is a snapshot of what keeps happening in our lives. The mind does not like uncertainity.The objective of all that thinking, planning, aggression, action and logic is to make life as certain as possible in the future. Therefore even the slightest uncertainity poses a threat that the mind need to fight with all its might. It pushes everything to the background and takes possession of thinking, however trivial the uncertainity is. No wonder we never hear the birds sing, feel the breeze, sees the sun splashing the evening sky with magnificient colours. They are all not important; will the next meeting, next task, next investment go as anticipated. That all that matters.

The famous philospoher Jiddu Krishnamurthy was asked, just before his death, what was the secret of his happiness. While the audience waited with a bated breath to hear that great secret from Jiddu, he simply said ‘ I don’t mind what happens’.

Grass root innovation

I was in Sabarimala over the weekend for the annual pilgrimage. Sabarimala is one of the most popular pilgrimage spots in South India, attracting over 50 million people every year and undoubtedly one of the largest human gatherings in the globe. The temple is situated on a hill-top and has been facing difficulties accommodating devotees who pour in at the rate of about 90 people per every minute. Several initiatives have been taken by the authorities in the recent past the manage the increasing crowd, de-congest the place to make space for the pilgrims. One such initiative has been to relocate the shops beyond the periphery wall.

This naturally should have hit the sales and the shops are invariably forced to think out of the box to boost sales. Here is one such shop

Sabarimala

What you see below is a pilgrim shelter the boundary of which is indicated by the yellow line. There is a shop that sells steel vessels (used by pilgrims to carry the offerings back home) above the boundary wall  indicated by the red arrow. The pilgrims spent time in the shelter and it is likely that they would buy the vessels there than to walk up the row of shops above.

So this shop people have figured out a way. Firstly, they have displayed all the vessels on the walls for pilgrims to choose. Then there are two people sitting on the wall mid way. The pilgrims can communicate with them – choose a vessel, enquire the price, bargain etc. Once the deal is fixed, the transaction is carried out using a bucket and a rope

The money is put in to the bucket and the change and the vessel is delivered back.

Sabarimala_1

This is called grass root innovation.

A policeman who saw me taking this picture simply smiled, because the law only forbids selling anything within the shelter and the wall definitely was not covered under the rule !